SPI-10: Obtain expert help with resolving a system vulnerability

Executive Summary: 
A service provider needs to obtain help from an expert who can help resolve a vulnerability detected in a system.
User Importance Summary: 
As the public research computing community grows rapidly, it is increasingly vulnerable to attack by unauthorized users. Service providers need to protect their resources from attack. When a vulnerability is identified in their system, they might need help from an expert to mitigate the vulnerability.
Target Communities and Sizes: 
Campus IT administrators who share resources with the community - 100 < N < 1,000 Service providers - 100 < N < 1,000